heybaji athlete's Privacy Policy

1. Introduction and Scope of Application

heybaji athlete is an online betting and casino platform that provides services to Bangladeshi users. This privacy policy explains what types of information heybaji athlete collects from users while they use its website, mobile application, and related services, how that information is used, and how it is kept secure.

This policy applies to all users of heybaji athlete's services — registered members, visitors, and anyone who interacts with our platform. Reading our Terms and Conditions will help you understand how this privacy policy relates to the overall rules of use.

By using this platform, you are considered to have consented to the terms described in this privacy policy. If you do not agree with any of the terms, please refrain from using our services.

2. What Types of Information We Collect

heybaji athlete collects different types of information for different purposes. These are described by category below:

2.1 Registration and Identity Information

When you create an account, we collect your name, date of birth, email address, mobile number, and residential address. We may also request a copy of a government-issued ID for age verification.

2.2 Financial and Transaction Information

During deposits and withdrawals, we process your bKash, Nagad, Rocket, Upay, or bank account details. We do not store full account numbers — only transaction references and amounts are logged.

2.3 Technical and Usage Information

When you use our website or app, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Page visits, session duration, and click patterns
• Cookies and session identifiers
• A log of which games or markets you selected

2.4 Communication Information

If you contact support via live chat or email, those conversations may be recorded. This helps with improving service quality and resolving disputes.

3. Purpose of Using Information

heybaji athlete uses collected information for the following purposes:

• To create, manage, and secure accounts
• To process all financial transactions including deposits and withdrawals
• To verify age — opening an account on our platform requires being 21+
• To provide customer service and resolve complaints
• To detect and prevent fraud
• To inform you about relevant promotional offers and bonuses (only with your consent)
• To send responsible gaming alerts and help set limits when needed
• To analyze and improve the quality of our services

We never sell your information to third parties. Information is used only for the purposes clearly stated in this policy.

4. Sharing Information with Third Parties

heybaji athlete may share information with the following parties in specific circumstances:

4.1 Payment Processors

Necessary information is shared with relevant payment providers to process transactions through payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers. This sharing is governed by strict contractual agreements.

4.2 Technology and Security Services

Limited information may be shared with trusted technology partners to support fraud detection, cybersecurity, and service reliability.

4.3 Legal Obligations

In response to a court order or a valid request from the appropriate authority, heybaji athlete may be legally required to disclose certain information. In such cases, we always provide only the minimum information necessary.

Outside these three circumstances, your information is not shared with any advertisers, data brokers, or third parties.

5. Data Security Measures

The security of your information is a priority for heybaji athlete. To that end, we maintain the following technical and organizational measures:

• SSL (Secure Socket Layer) encryption — active on all data transfers
• Data at rest stored with encryption
• Access controls — only authorized staff can view personal information
• Two-factor authentication on account login
• Regular security audits and penetration testing
• Automated monitoring systems to detect suspicious activity

Even so, data transmission over the internet is not entirely risk-free. We make every effort to protect your information, but no system can be claimed to be 100% guaranteed.

6. Cookies and Tracking Technologies

heybaji athlete uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — maintaining login sessions, submitting forms, and managing security tokens. Without them, the site does not work properly.

6.2 Analytical Cookies

We collect anonymous statistics to understand how users navigate the site. This information does not identify any individual.

6.3 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working.

7. Data Retention Period

heybaji athlete retains your information for as long as necessary:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, financial transaction records and identity information are retained for the period required by applicable law.
• Technical logs: Generally retained for 90 days to 1 year.
• Support conversations: Up to 2 years after a complaint is resolved.

Once the set period has passed, information is securely deleted or anonymised.

8. User Rights

You have certain rights over your own information. heybaji athlete respects these rights:

8.1 Right to Access Information

If you want to know what information we have stored about you, contact our support team. We will send you a summary in a timely manner.

8.2 Right to Correct Information

If any of your information is incorrect or outdated, let our support team know and we will correct it.

8.3 Right to Opt Out of Marketing Messages

You can stop receiving promotional emails or messages at any time. Use the unsubscribe link in the email or contact support directly.

8.4 Right to Close Your Account

If you want to permanently close your account, submit a request to support. As part of responsible gaming, we also offer self-exclusion as described on the Responsible Gaming page.

9. Protection of Minors

heybaji athlete strictly prevents minors from creating accounts. All our betting and casino activities are for ages 21+ only. Age verification is mandatory at registration, and in any case of doubt we complete verification based on identity documents.

If a person registers using false information, their account will be suspended immediately and related transactions may be cancelled.

10. Changes to the Policy

heybaji athlete reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify you via a website notice or your registered email.

Continued use of the site after changes will be taken as your consent to the updated policy. To learn more about us, visit our About Us page.

If you have any questions about this policy or wish to exercise your rights, please contact us. Our FAQ section may also be helpful for general inquiries.

11. Contact and Complaints

If you have any questions or complaints about this privacy policy, you can reach us through any of the channels below. Our support team is available 24/7 in both Bengali and English.